What is not covered?
Any damage caused by the parts or fittings not being cleaned or maintained; or damaged caused maliciously by the warranty holder is not covered. Cleaning and maintenance of all products must be undertaken on a regular basis, as recommended by the product manufacturer. In the event of any claim against the Company, the burden of proof that adequate and regular maintenance has been undertaken rests with the customer.How long is the guarantee?
In respect of the items mentioned in the previous section “What is covered” please find below periods of cover:
- The powder coated aluminium paint finish and gaskets are covered for a period of five years.
- PVCU frames are covered a for a period of 10 years.
- Double glazed sealed units are covered for a period of 10 years, of which the first 5 years labour for changing these is included. During the subsequent period, labour is chargeable.
- Moving parts are guaranteed for a period of 12 months only.